Frequently Asked Questions

I would like to book, what do I do?

Please contact us at and we will confirm that your dates are available, send you a deposit request and email a rental agreement. In order to book you will have to fill out, scan and return the agreement via e-mail to Confirmation will be emailed once a signed agreement and security deposit are sent.

Why is it necessary to send back the rental agreement before my arrival?

When a guest completes the rental agreement, they are required to state their check in time as well as their phone number and contact information. This information helps us to plan for guest arrivals to ensure there are no delays.

Is a deposit required?

In order to solidify your booking, we will require a $500.00 security deposit. The deposit reserves your dates and is used for any incidental damages. Should no damages occur during your stay, the deposit will be returned in full within 5 business days from your departure.

How are deposits collected?

Deposits are collected through credit card.

When is payment due for reservations?

Payment is due at the time you make your booking.

What if I need to cancel?

If you cancel your reservation less than 6 weeks prior your scheduled arrival, you forfeit your deposit, but will not be charged the reservation amount. We regret we are unable to offer any refunds within 6 weeks of your scheduled arrival for any reason.

What payments of method are accepted?

We accept Cash, VISA and Master Card.

Is there an extra fee for internet use?

No, there is no extra fee for using the internet.

What are your check in / check out times?

Check in time is 4:00 pm. Check out time is 11:00 am. At check out please remember to read the check out procedures that are posted within the suite. Check out procedures will also be sent to you when your reservations are confirmed.
If you plan to arrive after regular business hours, we will make special arrangements for you to secure your keys.
An early check in can only occur if the suite was empty and cleaned the previous day. A late check out makes it impossible for us to have a suite ready for the next guest, so it is only possible by paying the late check out fee and it must be arranged in advance.

What is the Cleaning fee for?

The cleaning fee is a one-time fee. Cleaning takes place immediately after guest departure.

What are the advantages of staying with Toronto Escape rather than a hotel?

There are cost advantages with staying in furnished condo suites. On average our rates are 30 % to 50% less than hotels. Furnished suites provide you with more space and privacy than hotel rooms. Our kitchens provide you with an alternative to high priced room service meals and an “at Home” atmosphere for cooking or entertaining. This also allows travelers to save from having to buy every meal while on vacation.

What is the difference between short-term rental and hotels, do you provide shampoo and conditioner bottles?

Our short-term rental suites are fully furnished suites. They include a fully equipped kitchen, living room (with TV and Wi-Fi internet). We offer a set of clean towels for each guest as well as an initial stock of toilet paper. The difference between hotels and short-term rentals are that we offer the experience of living home away from home. We don’t offer shampoo or conditioner bottles, or day-to-day cleaning service.

What is included?

Each condo includes bedding, pillows, towels, paper towel, toilet paper, hair dryer, iron, a full kitchen with coffee maker, microwave, oven, refrigerator, dishwasher, dishes, silverware, glassware, pots and pans, cooking supplies and utensils, cable TV, wireless internet, washer/dryer, heating and a/c, cleaning before and after stay, and free access to building amenities on most of our suites. There may be other features and amenities provided on a suite by suite basis.

Do you have a connected phone available for use in the suites?

None of our suites have phone service available.

Is smoking permitted in your suites?

Smoking is not permitted as per our rental agreement. Many of our suites have a balcony and smoking is allowed there but not within the suites.

Are pets permitted?

Most of our suites do not allow pets. Please contact us directly to inquire about the availability of pet-friendly suites.

Is parking included in the rental rate?

Parking is $20 per day due in cash on arrival. Guests must let us know ahead of time if parking is required as each of our suites that come with parking have a designated spot for our guests except for the Ruby Red and Ruby Pink Suites.

Do you have laundry facilities at your suites?

All of our suites have laundry facilities in the unit. We provide our guests with an initial supply of laundry detergent.

As guests can we use the amenities?

Yes! All guests are allowed complete use of our pool, sun deck and fitness center on select properties.

Do you offer one-night rentals?

We do not offer one-night rentals. Our suites have a minimum night stay which varies from season to season. During peak season our minimum night stay is 5 nights and off season our minimum night stay is 3 nights

How far are you from the airports?

All of our suites are in the downtown Toronto area and it is approximately a 25 minute drive from the airport.

Not sure which property to choose?

If you call our office at 1-8866-ESCAPE-0 (1-866-372-2730), tell us what you are looking for in a vacation home, relocation or corporate stay and we’ll be happy to help you choose the right home for you.

Do the homes look like the ones on the Internet?

They are EXACTLY like the pictures and videos on our website–We took those pictures ourselves with a professional camera at the very homes we are offering for rent and we update them frequently!

What size suites does Toronto Escape have available?

Toronto Escape offers suites to fit all needs.550 – 650 sq. ft. 1 Bedroom Suites
650 – 950 sq. ft 2 Bedroom Suites
950 -1100 sq. ft 2 Bedroom + Den SuiteFeel free to contact us if you have a special request for size and we will work with you to get you in a suite that will fill your needs.

What types of clients does Toronto Escape attract?

Corporate clients, small and mid-sized businessesPeople looking to relocate to Toronto Trade show and convention personnel Entertainment industry employees Government and military personnel Professional sports teams- Families that are in between homes- Insurance policy holders in need of temporary housing- Leisure/Vacation travelers

What are the check in procedures?

Guests are required to meet us at our office located at 22 Capreol Court, Toronto (unless otherwise specified) to pick up keys for the suite on the day of arrival. Standard check in time is anytime after 4pm. Please ensure to call us toll free at 1-866-372-2730 when you are 30 minutes away or if you are experiencing any delays.
If you have a question that we were unable to answer here then please feel free to contact us at